Customer ratings and reviews terms and conditions

These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Thomas Cook (the "CRR Service"). To the extent of any conflict between Thomas Cook's Privacy Policy and these Terms of Use, these Terms of Use shall prevail with respect to the CRR Service.

By submitting any content to Thomas Cook, you represent and warrant that:

You further agree and warrant that you shall not submit any content:

You agree to indemnify and hold Thomas Cook (and its officers, directors, agents, subsidiaries, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, including reasonable legal costs, arising out of your breach of any of the representations and warranties you have given above or arising out of your acting unlawfully or against the rights of any third party.

For any content that you submit, you grant Thomas Cook a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Thomas Cook's sole discretion. Thomas Cook reserves the right to change, condense or delete any content on Thomas Cook's website that Thomas Cook deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Thomas Cook does not guarantee that you will have any recourse through Thomas Cook to edit or delete any content you have submitted. Ratings and written comments will be screened by Thomas Cook and will usually be posted within two to four business days. However, Thomas Cook reserves the right to remove or to refuse to post any submission for any reason and is not obliged to enter into any correspondence with you about any removal or refusal of a submission. You acknowledge that you, not Thomas Cook, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Thomas Cook or its third party service providers.

By submitting your email address in connection with your rating and review, you agree that Thomas Cook and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.

Complaints and Feedback

Thomas Cook will not enter into correspondence regarding a customer rating or review submitted through the CRR Service and will not respond directly to any review you have made. If you wish to make a complaint or require a reply to any holiday related matter, please write to or e-mail Thomas Cook at the address below:

Customer Relations
Thomas Cook
The Thomas Cook Business Park
Coningsby Road

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